Frequently Asked Questions
Answers to all your questions about www12
From opening an account to payments, games, bonuses and security — answers to whatever questions you have are given on this page in plain English.
www12 is a trusted online casino and betting platform in Bangladesh. Whether you are new or have been playing for a long time, this FAQ page is made for you. Below, a total of 23 questions are answered in detail across five sections — account registration, deposits and withdrawals via bKash and Nagad, slots and cricket betting, bonus terms and conditions, and responsible gaming. If you cannot find the answer to your question, our 24/7 live chat support is always ready.
Minimum deposit
৳500
Withdrawal Time
30 min – 3 hrs
Welcome Bonus
৳5,000
Support
24/7 Live Chat
Account and Registration
To open an account at www12, you need an active mobile number and a valid email address. Fill in the registration form with your name, number and password and your account will be created within a few minutes. For large withdrawals, a national ID card or passport may be requested for identity verification. The platform is for people aged 21 and above only.
No. Under www12 policy, only one account is allowed per person. Creating multiple accounts may result in bonus cancellation and account suspension. If you have trouble accessing an existing account, contact live chat support — there is no need to open a new account.
Use the "Forgot Password" option on the www12 login page. A verification code will be sent to your registered mobile number or email. Enter the code, set a new password and you will be able to log in. If you still have trouble, contact the 24/7 live chat support team.
Yes. www12 is fully mobile-friendly. The site runs smoothly on any Android or iOS smartphone browser. You can enjoy slots, live casino and cricket betting entirely on mobile without downloading any separate app. Login, deposits and withdrawals can all be done from your mobile.
Deposits and Withdrawals
A deposit made via bKash is credited to your account within a few seconds to a few minutes at most. You will receive a confirmation message once the payment is complete. If there is an unusual delay, contact live chat with your transaction number and the support team will resolve it quickly.
The minimum deposit amount is ৳500 and the minimum withdrawal amount is also ৳500 — this limit is the same for all payment methods. This rule applies to bKash, Nagad, Rocket and Upay. For information about any maximum limits, ask via live chat.
Withdrawals from www12 to Nagad generally take between 30 minutes and 3 hours. Once the withdrawal request is approved, the payment is processed quickly. It may take slightly longer during busy periods, but if you have to wait more than 3 hours, please let us know via live chat.
www12 does not charge any additional fees on deposits or withdrawals. However, your bKash, Nagad, Rocket or Upay account may be subject to the payment provider's own transaction charges, which are set according to that provider's rules.
Yes. Both Rocket and Upay can be used to deposit and withdraw at www12. bKash and Nagad are also supported. Transactions can be started from a minimum of ৳500 across all four methods. Select your preferred method on the cashier page and follow the instructions.
Games and How to Play
To bet on BPL or other cricket tournaments, log in to www12 and go to the cricket betting section. Choose the match you want, place your desired amount on the market of your choice (match winner, top batsman, total runs, etc.) and confirm. You have the option to change or cancel your bet up until the match starts.
Yes. www12's live casino section offers the chance to play in real time with professional dealers in real studios from various providers including Evolution Gaming and Ezugi. Games available include baccarat, roulette, blackjack and Andar Bahar. The experience is highly realistic through high-definition video streaming.
RTP, or Return to Player, is a general measure of how much players get back on average in a game over the long term. For example, a 95% RTP means an average of ৳95 is returned for every ৳100 wagered — but this is a mathematical average over millions of rounds, not the result of each individual session. General RTP information for games can be found on the provider's website or in the game's info menu.
Slot games at www12 are supplied by reputable software providers such as Pragmatic Play, PG Soft, JILI and Spribe. The outcomes of games from these providers are determined by a Random Number Generator (RNG), which is tested by third-party auditors. Each spin's result is therefore completely unbiased and unpredictable.
Aviator is a crash-style game from Spribe. A plane flies and the multiplier gradually increases. You must cash out before the plane crashes. If you cash out in time, you win your stake multiplied by the multiplier; if the plane crashes, your stake is lost. The ability to make quick decisions is the key skill.
Bonuses and Promotions
After opening a new account at www12, a 100% bonus is available on the first deposit, up to ৳5,000. This means depositing ৳5,000 adds an extra ৳5,000 in bonus, giving a total balance of ৳10,000. No promo code is generally needed to claim the bonus — it is added automatically upon deposit.
The wagering requirement for the www12 welcome bonus is 10x. This means you must wager ten times the bonus amount received before withdrawing it. For example, receiving a ৳5,000 bonus requires a total of ৳50,000 in wagers. Only after meeting this condition will winnings from the bonus be withdrawable.
You are enrolled in the www12 VIP program automatically — no separate application is needed. You can advance through five levels — Bronze, Silver, Gold, Platinum and Diamond — based on your regular play. Weekly cashback increases at higher levels. The Diamond level gives a maximum weekly cashback of 1.2%.
Each week, cashback is calculated based on a player's net losses. Weekly cashback is up to 0.2% at Bronze level, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum and up to 1.2% at Diamond. Cashback is credited directly to your account and is generally withdrawable.
Yes. During Eid, the BPL season, the T20 World Cup or major series involving Bangladesh Tigers, www12 runs special tournaments, reload bonuses and enhanced prizes. Check the promotions page regularly or ask support to stay informed about these offers in time.
Safety and Responsible Gaming
Yes. www12 uses SSL encryption technology to keep all data secure. Your personal and financial information is not shared with third parties. Under the privacy policy, information is used only for service delivery and identity verification. Read our privacy policy page to learn more.
www12 is for people aged 21 and above only. Access to this platform is strictly prohibited for minors. Age is verified at registration and proof of identity may be requested in cases of doubt. We are firmly committed to protecting minors.
www12 believes in responsible gaming. You can request a self-exclusion or a temporary account suspension for a set period if you wish. Contact 24/7 live chat support for this — the team will provide the help you need. Visit our responsible gaming page for more details.
Gaming is entertainment, never a source of income. If you feel gaming is getting out of control, seek expert help without delay. www12's live chat support will help you restrict or suspend your account. Our responsible gaming page has more advice and helpful information.
The www12 support team is available 24 hours a day, 7 days a week in Bengali via live chat. Click the live chat button from any page on the site and get immediate assistance. To contact us by email, write to [email protected]. There is no phone or WhatsApp number — live chat is the fastest way.
Still have questions? Contact support
If you did not find your answer in the FAQ above, our Bengali-speaking support team is available around the clock. Connect via live chat within one minute.
Email: [email protected] | Support: 24/7 in Bengali