Responsible Gaming at www12 — Your Safety Is Our Priority
www12 believes that gaming should be a source of fun, not a burden. Our responsible gaming tools keep you in control at all times.
What Is Responsible Gaming?
Responsible gaming means enjoying play as a form of entertainment — never as a source of income or a solution to financial problems. At www12, we are committed to keeping every user safe and informed.
When gaming gets out of control, it can have a serious impact on personal, family, and financial life. That is why www12 provides multiple responsible gaming tools to help you monitor and manage your playing habits.
Our goal is for every player in Bangladesh to play in a safe environment, within their limits, and with enjoyment. If you feel that gaming is having a negative effect on your life, use the tools below or contact our support team.
Warning Signs
- Feeling the urge to bet more to recover losses
- Relationship problems with family or friends due to betting
- Spending more than you can afford from your salary or savings
- Trying to stop playing but being unable to
- Hiding or lying about gambling
- Difficulty sleeping or concentrating at work
Our Protection Tools
Self-Exclusion
If you feel you need a break, use the self-exclusion feature to close your account temporarily or for an extended period. Logging in and placing bets will be completely blocked during this time.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit requires a minimum waiting period of 24 hours.
Time-Out
Set a time-out for any period from 1 day to 6 weeks. During this time your account will be automatically inactive and no bets can be placed.
Bet Limit
Set a maximum amount for each bet. This reduces the risk of placing large bets on impulse and helps you stay within your set budget at all times.
Activity History
View your complete deposit, withdrawal, and betting history at any time. Analyse your own playing patterns and make informed decisions.
24/7 Support
Contact our Bengali live chat at any time. Our trained support team will help you set up responsible gaming tools and get the assistance you need.
For Ages 21 and Over Only
www12 strictly follows a 21+ age policy. Use of the platform by minors is completely prohibited. Age is verified during account registration, and we may request identity verification documents in any suspicious case. Keep the underage members of your family away from online gaming.
How to Use the Tools
Log In to Your Account
Log in to your www12 account and go to profile settings.
Open the "Responsible Gaming" Tab
Find the "Responsible Gaming" section within settings.
Set Limits According to Your Preference
Choose from deposit limit, bet limit, time-out, or self-exclusion.
Confirm and Save
Confirm the changes. Reducing a limit is immediate; increasing a limit requires a waiting period.
Need Help?
If you cannot find the settings or run into any issue, contact our 24/7 Bengali live chat or email [email protected]. Our team will respond promptly.
Healthy Gaming Habits
- Set a budget before you play and never exceed that limit.
- Only play with money you can afford to lose without it affecting your life.
- Set a time limit for each session — do not play for long stretches without a break.
- Treat gaming as entertainment, not as a source of income or a way to pay off debt.
- Avoid playing when you are stressed, upset, or feeling lonely.
- Take regular breaks and spend time with family and friends.
- Avoid chasing losses by placing more and more bets to recover what you have lost.
Assess Yourself
Ask yourself the questions below. If you answer "yes" to two or more, please contact our support team.
- Have you spent more than your set budget in the past month?
- Are you spending more time on gaming than on family or work?
- Are you continuously betting more to try to recover money you have lost?
- Have you tried to stop playing and failed?
- Are you keeping anything about your gambling hidden from your family?
Safe Transaction Policy
Deposit and Withdrawal Limits
The minimum deposit amount at www12 is ৳500 and the minimum withdrawal amount is also ৳500. These limits discourage players from making excessively small transactions and help with financial control. We ensure secure transactions via bKash, Nagad, Rocket, and Upay.
Fast Withdrawals
Withdrawals at www12 are generally processed within 30 minutes to 3 hours. Fast withdrawals ensure you do not have to wait a long time, which reduces financial anxiety.
Help and Support
Gambling addiction is a recognised mental health condition. Do not try to deal with it alone — seek professional help. The www12 support team is always ready to point you in the right direction.
Contact Us
- Live Chat: 24 hours a day, 7 days a week, support in Bengali.
- Email: [email protected]
- Our trained support team will understand your situation and help you without judgment.
What Steps Does www12 Take?
- Verifying that all users are aged 21 or over.
- Monitoring unusual or high-risk betting behaviour.
- Proactively reaching out when problematic behaviour is identified.
- Using SSL encryption and secure payment gateways.
- Suspending an account immediately at the player's request.
Frequently Asked Questions
Play Safe, Play Happy
Use the responsible gaming tools and enjoy the vast game library at www12. Your entertainment, your control.