www12 Terms and Conditions

1. General Terms

www12 is an online gaming and betting platform operated for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between www12 ("we", "us", "platform") and you ("user", "member").

By creating an account on www12, using the platform, or participating in any game, you confirm that you have read, understood, and agreed to abide by these terms.

1.1 Applicability

These terms apply to all services on www12, including slot games, live casino, cricket betting, fishing games, and all other gaming categories. Our bonus program, VIP program, and promotional offers are also covered by these terms.

1.2 Language and Interpretation

The original language of these terms is Bengali. Where interpretation is required, www12's interpretation shall be considered final. We reserve the right to update these terms at any time, and continued use of the platform after any change constitutes acceptance of the updated terms.

2. Account Registration

To open an account on www12, you must provide accurate and complete information. Registering with false or incomplete information is a direct breach of these terms and may result in permanent closure of the account.

2.1 One Account Per Person

Only one account may be created per individual, household, or IP address. If a person creates more than one account, those accounts will be identified as duplicates and all associated accounts will be closed. Collected bonuses and winnings may be forfeited.

2.2 Account Security

It is your responsibility to keep your account login details (username and password) confidential. Sharing account information with any third party is strictly prohibited. www12 will not be responsible for any unauthorised activity on your account.

2.3 Identity Verification

www12 reserves the right to verify a user's identity at any time. A national identity card or other government-issued identification may be requested for verification. Withdrawal processing may be put on hold until verification is complete.

3. Age Restriction

By registering on the www12 platform, you confirm that you are at least 21 (twenty-one) years of age. We may request proof of age at any time if we have reason to doubt a user's age.

If it comes to our attention that an underage person has created an account, that account will be closed immediately and all deposited funds and bonuses will be forfeited. We ask adults to keep their devices out of reach of minors.

4. Deposit and Withdrawal Policy

www12 handles financial transactions through the major mobile banking methods available in Bangladesh. Our supported payment methods are: bKash, Nagad, Rocket, and Upay.

4.1 Minimum Deposit and Withdrawal

• Minimum deposit amount: ৳500 (for each method)
• Minimum withdrawal amount: ৳500
• Standard withdrawal processing time: 30 minutes to 3 hours

4.2 Deposit Terms

Deposits must be sent only from an account that you own. Depositing through a third party is strictly prohibited and www12 reserves the right to forfeit any such transactions. Deposited funds are usually credited to your www12 account within a few minutes.

4.3 Withdrawal Terms

Account verification must be completed before requesting a withdrawal. Withdrawals will be sent to the same payment method used for the deposit. If the wagering requirements of any active bonus have not been met, withdrawal processing may be delayed.

4.4 Transaction History

Records of all financial transactions are kept in your account. If a dispute arises over any transaction, please contact us via your registered email or through live chat.

5. Bonus and Promotional Policy

www12 offers various bonuses and promotional offers for new and regular members. All bonuses are given subject to specific conditions.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 10 times (10x), meaning you must complete betting worth 10 times the bonus amount before it can be withdrawn. The welcome bonus applies only once.

5.2 General Conditions for Using Bonuses

• After claiming a bonus, wagering requirements must be met within a specified time period.
• More than one bonus cannot be active at the same time unless specifically permitted.
• Wagering requirements also apply to winnings earned from free spin bonuses.
• A maximum bet limit is set when playing with bonus funds — details are stated in each bonus's terms.
• www12 reserves the right to withdraw any bonus at any time if evidence of irregularity or bonus abuse is found.

5.3 VIP Program

www12 operates a five-tier VIP program: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits are available at each tier — from a maximum of 0.2% at Bronze up to a maximum of 1.2% at Diamond. VIP tier progression is determined based on a member's activity and contribution.

6. Betting and Gaming Rules

All games and betting on www12 are conducted according to specific rules. It is your responsibility to read the rules of the relevant game before starting.

6.1 Rules for Placing Bets

• Once a bet is confirmed, it cannot be cancelled or changed.
• If a game remains incomplete due to a technical issue, www12 will make the final decision regarding the relevant bet.
• In sports betting, separate live betting rules apply after an event has started.

6.2 Special Conditions for Cricket Betting

For all cricket events including BPL, IPL, T20 World Cup, and ICC tournaments, bets will be settled only after the match result has been officially announced by the relevant authority. If a match is cancelled or abandoned, bets will be refunded unless otherwise stated.

6.3 Game Error Policy

If a software error, configuration mistake, or any technical issue produces an abnormal or unrealistic outcome, www12 reserves the right to void the result of that bet or game. This decision will be considered final.

7. Prohibited Activities

The following activities are strictly prohibited on the www12 platform:

• Creating multiple accounts to claim bonus benefits.
• Using any software, bot, script, or automated tool on platform games or systems.
• Using the platform for money laundering or any illegal financial transactions.
• Placing bets using a third party's account or allowing someone else to use your account.
• Attempting to alter a game result after it is known.
• Abusive or threatening behaviour towards other members or platform staff.
• Attempting to breach the platform's security or gain unauthorised access to the system.
• Claiming promotional offers, referral bonuses, or other benefits through dishonest means.

If any of the above activities are detected, www12 will immediately close the account and forfeit all deposited funds, bonuses, and winnings.

8. Account Suspension and Closure

8.1 www12's Rights

www12 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Breach of any provision of these terms.
• Failure to respond to an identity verification request.
• Suspicious financial activity or suspected fraud.
• Instructions from a legal authority.
• A threat to the security or integrity of the platform.

8.2 User's Right to Close Account

You may request to close your account at any time. Any available balance must be withdrawn before the account is closed. If the wagering on any active bonus is incomplete, the bonus funds will be forfeited.

9. Privacy and Data Protection

www12 gives the highest priority to the protection of your personal information. Our platform uses SSL encryption technology to keep all data secure.

9.1 Data Collection and Use

Personal information provided at registration is used solely for account management, identity verification, financial transaction processing, and customer service. We do not sell or transfer personal information to third parties for marketing purposes.

9.2 Cookies and Tracking

Our website uses cookies for session management and to improve the user experience. For more details, please read our Privacy Policy.

10. Responsible Gaming Policy

www12 is firmly committed to responsible gaming. Gambling is a form of entertainment — it should not be treated as a source of income.

10.1 Self-imposed Limits

Users can set their own deposit limits, betting limits, and session time limits. These limits can be set or changed through our support team.

10.2 Self-exclusion

If you feel that your gaming habits are getting out of control, you can contact us via live chat to request a temporary or permanent self-exclusion. This service is provided completely free of charge and in full confidence.

For more information on responsible gaming, visit our Responsible Gaming page.

11. Limitation of Liability

www12 is committed to ensuring the highest quality of service. However, we will not be liable in the following circumstances:

• If a game remains incomplete due to loss of internet connection or a technical outage.
• If any loss occurs due to a software error by a third-party game provider.
• If account details fall into unauthorised hands due to the user's own negligence.
• If service is disrupted due to causes beyond our control (natural disasters, legal restrictions, etc.).
• If any loss results from providing false or incorrect information.

www12's maximum liability in any case will not exceed the amount deposited in your account.

12. Policy on Changes to Terms

www12 reserves the right to modify these terms and conditions, in part or in full, at any time. Users will be notified of significant changes via email or through the platform.

12.1 Effectiveness of Changes

Revised terms will take effect from the date of publication. Continued use of the platform after any changes constitutes acceptance of the new terms. If you do not agree to the new terms, you are requested to close your account and stop using the platform.

12.2 Dispute Resolution

Any dispute relating to these terms will first be addressed amicably through our customer service team. We take all complaints seriously and are committed to reaching a fair resolution.

13. Contact & Support

If you have any questions or need clarification regarding these terms and conditions, please get in touch with us. Our customer service team is available 7 days a week, 24 hours a day to provide support in Bengali.

• Live Chat: 24/7 direct support in Bengali
• Email: [email protected]

We try to respond to all complaints and enquiries as quickly as possible.