www12 Privacy Policy

1 Introduction and Scope

www12 treats your privacy with the highest importance. This Privacy Policy ("Policy") describes how personal information of www12 platform users is collected, the purposes for which it is used, how long it is retained, and how it is kept secure.

This Policy applies to the www12.cam website, its mobile version, and all services under it. By registering or starting to use our platform, you are considered to have given your consent to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our platform.

This Policy may be updated from time to time. If changes are made, we will post a notice on the website and the "Last Updated" date at the top of the page will be revised.

2 Information We Collect

www12 collects several types of information, which are described by category below:

2.1 Information You Provide Directly

When you register or get in touch with us on our platform, you are required to provide the following information:

• Full name and date of birth (for age verification — services are available to those aged 21 and above only)
• Email address and mobile number
• Username and password
• National ID card or passport details (for identity verification)
• Financial information: bKash, Nagad, Rocket, or Upay account details (for processing transactions)
• Residential address

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Page visit time, duration, and sequence
• Click and navigation data
• Information obtained through cookies and similar tracking technologies

2.3 Transaction Information

Records of all financial transactions, including deposit, withdrawal, and betting history, are stored in our system. This is necessary for ensuring security, resolving disputes, and maintaining legal compliance.

3 Purposes for Using Information

www12 uses your information for the following legitimate purposes:

• Account Management: Completing registration, verifying identity, and ensuring the security of your account.
• Financial Transactions: Processing deposits and withdrawals accurately and preventing fraud.
• Customer Support: Resolving your issues via 24/7 live chat and email.
• Service Improvement: Conducting analysis to improve platform performance and user experience.
• Marketing Communications: Sending information about bonuses, promotions, and updates (which you can opt out of at any time).
• Legal Compliance: Adhering to applicable laws and regulations and implementing responsible gaming policies.
• Security: Detecting and preventing fraudulent activity and protecting the integrity of the platform.

4 Cookie Policy

The www12 platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve our services.

4.1 Types of Cookies

• Essential Cookies: Essential for the basic functioning of the platform — maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to monitor platform usage and improve services.

4.2 Cookie Controls

You can disable cookies by changing your browser settings. However, doing so may limit some features of the platform. Disabling essential cookies may interfere with the login process and session management.

5 Information Sharing and Third Parties

www12 never sells your personal information or discloses it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with selected partners who provide payment processing (bKash, Nagad, Rocket, Upay), IT infrastructure, and technical support. These partners are contractually bound to uphold our privacy standards.

5.2 Game Software Providers

Our game providers, including Pragmatic Play, Spribe, JILI, and PG Soft, may have access to certain session data to ensure fair gameplay. They do not receive any personally identifiable information.

5.3 Legal Obligations

If information is required to be disclosed pursuant to legal proceedings, a court order, or the directions of a regulatory authority, www12 will provide the information in compliance with its legal obligations.

5.4 Fraud Prevention

Information may be shared with relevant authorities for the purpose of preventing and investigating fraudulent activity.

6 Data Security Measures

www12 has adopted industry-standard technical and organizational measures to keep your information secure:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Secure Servers: Stored data is kept in an encrypted environment, and firewalls are used to prevent unauthorized access.
• Access Controls: Only authorized staff have access to specific data, and they are trained under a strict confidentiality policy.
• Regular Security Reviews: Regular reviews are conducted to identify and address security vulnerabilities.
• Two-Factor Authentication: A two-factor security option is provided to prevent unauthorized access to accounts.

However, no digital platform can guarantee completely impenetrable security. You also have a responsibility to keep your password secure and to notify us immediately if you notice any unusual activity on your account.

7 Data Retention Period

www12 retains your personal information only for as long as necessary or legally required:

• Active account data: For as long as the account remains active and thereafter for a defined period as required by law.
• Financial transaction records: Retained for the period required under financial regulatory rules.
• Closed account data: Retained for a defined period as needed for resolving legal disputes and investigating fraud.
• Marketing communication consent: Until you withdraw your consent.

After the defined period, data is securely deleted or anonymized.

8 Your Rights

As a www12 user, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right of Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request restriction of the processing of your information in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, commonly used format.
• Right to Object: The right to object to marketing communications or profiling.
• Right to Withdraw Consent: The right to withdraw consent given previously at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

9 Privacy of Minors

www12 strictly provides services only to those aged 21 and above. We do not knowingly collect information from any minor. Age verification steps are in place at the time of registration.

If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed. If you know that a minor has registered on our platform, please let us know.

10 International Transfer of Data

Our servers and service infrastructure may be located in various countries. Your information may be transferred outside Bangladesh for processing. In such cases, we ensure that appropriate measures are in place to protect the data and that data security standards are maintained.

For international data transfers, we guarantee data protection through agreements with all parties involved.

11 Marketing Communications and Preferences

If you gave your consent to marketing communications at the time of registration, we may send you information by email about bonuses, promotions, new games, and special offers. You can opt out of these communications at any time by:

• Disabling marketing communications from your account settings.
• Clicking the "Unsubscribe" link in our emails.
• Sending a request to [email protected].

Please note that even if you opt out of marketing communications, we will continue to send you important transaction and security notices related to your account.

12 Changes to the Policy

www12 may update this Privacy Policy periodically. For significant changes, we will notify you in the following ways:

• By posting a notice on the website.
• By sending a notice to your registered email address.
• By revising the "Last Updated" date at the top of the page.

If you continue using the platform after the changes, you will be considered to have agreed to the updated policy. You are therefore encouraged to revisit this page periodically.

13 Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, please contact us: